Another completely different question please.
Last summer my wife and my 3 children aged 1 , 4 , and 7 years old were y British Airways.travelling to Abuzabi to see some of her family. b
She arrived at the airport about 2.5 hours before departure.
She was alone with 3 small kids , so she requested help.
One of the BA officials took her to a queue they thought it would be quick.
It was only one passenger ahead of her.
But that passenger was handicapped and wheelchair bound . It took a long time. to check him in.
My wife then told the BA staff.
She was then checked in and given the boarding passes for the 4 of them.
Security took ages , she was searched with the kids thoroughly even the baby stuff was searched.
Eventually she was not allowed on board. The plane was still there but they said she was late.
That was about 15 or 10 min. before departing.
The BA staff took her back to the sales desk to rebook for a later flight.
She booked a new flight to Dubai not to Abuzhabi and made her pay a new ticket for the 4 of them.
She waited in the airport for about 10 hours with the baby and other kids crying , devastated and lying on the floor. There was not seats available where they told her to wait for Dubai flight.
From Dubai she had to take a taxi to Abuzhabi.
I wrote to BA but as usual refused to take responsibility.