I wonder if you could now help further. I will go ahead assuming you still have the details of our last interaction.
I did as you suggested and got other quotes for similar work conducted by similar companies and came to an average of £350 which I deposited into the company's bank account. I listed my complaints about the service they provided and why I feel that I was not entitled to pay the full amount. The full £470 was agreed to clean mould from the entire flat, but they only cleaned one bedroom and now wanted the full £470 payment for that.
I received an email back saying that they agreed that the VAT should not be charged, but that I am still liable for the £470 now including VAT. Meaning that I still owe them £120 (above the £350 I deposited).
They are now saying that they are handing me over to their debt collectors who will run credit checks on me and this will impact my credit record. She is also saying that she will pursue the matter in smalls claims court.
I really do not want to pay them as I feel its grossly unfair. And I don't want to enter into any further conversation with her at this point as she continues to harass me with combative emails and is not seeing my side of the argument at all.
My two main concerns at this stage are: 1. How will this affect my credit rating if I need to apply for credit at a later stage and 2. How will the small claims process work if I live outside the UK at the moment.
In my last email to her I said the £350 was in full and final settlement and that no further correspondence will be entered into, but she has come back with yet another derisive email and I know that if I email back it will just continue to be a slinging match.
Where do I go from here? I would greatly appreciate your help as this matter is really distressing me!
But the problem is she didn't accept the £350 as full and final settlement. I have put this into their bank account so they have received it, but is refusing to take it as final payment and still wants me to pay the additional £120.
If they take it to small claims, and I am not in the country, what will happen? How long will it take to reach court? I REALLY don't want to have a CCJ against me!
Do you think I can just ignore her last email? Or should I once again state that I am not prepared to pay anymore?
Thanks so much for your help!
PS sorry about the double questions - I went through the wrong portal the first time.
Yep, its only £120! Seems ridiculous, but its a lot of money for me, especially as I still have to carry the remainder of the works out at the flat!
Thanks very much for your help. It does put my mind at ease and hopefully they won't take this further, but I have a feeling she might just do that!
Anyway, thanks very much.
Hi there, I think your answer did help yes. Thank you. But unfortunately the contractor has insisted on handing me over to debt collectors, so I am concerned about the case going forward. I did mention that we will therefore need to settle the claim in small claims court as I feel I am being reasonable. Can I counter claim for costs incurred to appear in court? I don't currently reside in the UK (I keep my property there), so if I have to appear in court, I will need to fly over. I mentioned this to her, but I'm not sure if the court will entertain a counter claim of that nature!
Thank you so much.
In your opinion do you think I might win this case if it went to court? I'm concerned about debt collectors fees, etc.
And, would you be able to give further advice on how to deal with the case in court at a later stage (obviously, I understand there will be additional charges)
Thank you very much. Fingers crossed it all works out!