I wonder if you could now help further. I will go ahead assuming you still have the details of our last interaction.
I did as you suggested and got other quotes for similar work conducted by similar companies and came to an average of £350 which I deposited into the company's bank account. I listed my complaints about the service they provided and why I feel that I was not entitled to pay the full amount. The full £470 was agreed to clean mould from the entire flat, but they only cleaned one bedroom and now wanted the full £470 payment for that.
I received an email back saying that they agreed that the VAT should not be charged, but that I am still liable for the £470 now including VAT. Meaning that I still owe them £120 (above the £350 I deposited).
They are now saying that they are handing me over to their debt collectors who will run credit checks on me and this will impact my credit record. She is also saying that she will pursue the matter in smalls claims court.
I really do not want to pay them as I feel its grossly unfair. And I don't want to enter into any further conversation with her at this point as she continues to harass me with combative emails and is not seeing my side of the argument at all.
My two main concerns at this stage are: 1. How will this affect my credit rating if I need to apply for credit at a later stage and 2. How will the small claims process work if I live outside the UK at the moment.
In my last email to her I said the £350 was in full and final settlement and that no further correspondence will be entered into, but she has come back with yet another derisive email and I know that if I email back it will just continue to be a slinging match.
Where do I go from here? I would greatly appreciate your help as this matter is really distressing me!