I didn't sign a contract. On the day I was due to move in and sign the contract, I was told that there was building work going on. This was the last straw for me so I told them I did not want to go ahead with the tenancy. I paid the deposit and first month's rent the day before by bank transfer.
There was some repairs required to the roof. The house was supposed to be decorated throughout and new carpets fitted. I was told 20mins before going to collect the keys that the work was still ongoing. I had been given conflicting information from 3 different people before this, mostly about what the rent should be. I paid £740 in total which I was asked to pay in cash. However I paid by bank transfer and then found recently that the money has gone into an account belong to a different company but has the same managing director as the estate agency.
Am I entitled to all my money back or just the deposit?
The work was supposed to take 2 weeks. Part of the roof had collapsed and gone through the bedroom ceiling & floor through to the lounge so there was some internal repair work to be done. On the day I paid the money, I was told that the house was ready for me to move in. The next day I was told that I would have to wait until the following week.
The house was advertised at £325 pcm which the MD said was a mistake but would agree to that and review in 6 months. Another person told me that it was £440, then £395, then eventually £325. I paid a £200 application fee which I was told was part of the deposit. I then paid £540 which I thought was the remainder of the deposit and the 1st month's rent. After that payment I was told that it was not enough but not told what extra I should pay. I was also told that the application fee was not part of the deposit and was non-refundable. This was all on the day before I was due to move in.
I did not deal with the landlord. So should I try to claim the deposit back from the agency through the small claims court?
So exactly what should I do? How do I get any money back?
I paid by bank transfer.