I forgot to mention; I tried a no win, no fee solicitor and they wouldn't touch it because it was too small and the fact that my mother is ok now.
I feel that to go to a solicitor to try and prove how much pain my mother was in at the time and for a week or so afterwards, might cost more than the total cost of the holiday, if I can't go through a no win no fee solicitor.
I don't believe my query about where to go to report the dangerous armrests, that I believe need to be reassessed for safety, was answered?
HSE is to do with work related injuries, I can't find anywhere to report an incident with regard to an elderly person travelling on public transport.
Since I have already tried the solicitor route, are you saying there is nothing I can do to resolve this issue. Is there no ombudsman for public transport, or isn't there any sort of consumer helpline that would be able to help with a refund on a service that wasn't provided?
There may not be; I have searched on line for all sorts of advice and am unable to find any way of reporting the safety of the coach and/ or someone to help with getting a refund on cost of the trip.
Without wanting to seem rude; I should point out that it has taken three attempts so far just to get an email address that I would probably have found myself if I had continued to search on the internet. I didn't expect the only advice offered by a solicitor to be to go to a solicitor; how does that work?
I simply wanted to know how to go about claiming a refund on a service that wasn't fit for purpose. Taking the injury out of the equation, nothing about that holiday was what I had paid for. Surely, there is some law to cover the fact that I had paid for something I didn't ask for?
Can you tell me what the difference in £40 advice and £20 advice is and what I should be paying for please?
I apologise if it is a misunderstanding on my part, but can't see where any advice you have given me will get me a refund on the holiday. Perhaps my problem isn't in your area of expertise?