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Hi, welcome to Just Answer. I will help you with your question.
Have they said why the flight was delayed?
The plane was being serviced and took longer than they anticipated.
Okay. Did you suffer any specific financial loss due to the delay?
I paid for an alternate flight from Barcelona to Manchester
I also had to pay for my flight from Manchester to Isle of Man and accommodation for the night in Manchester as I had missed my connection due to the wait in Barcelona
What was the distance of your delayed flight - was it over 1500km?
Google tells me it's about 1100 miles - which exceeds 1500km
So, if over 5 hours delay, you're entitled to a refund of the flight cost
And you're entitled to compensation.
The compensation is for 400Euros.
I think it is less that 1500 km around 1385
These are fixed and the compensation is now applicable following the ruling of the European Court of Justice in the case of C321/11.
If less than 1500km the compensation changes and is 250Euros.
I'd work on the higher amount though, and see whether they say the distance was less.
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You can say that you'll issue court proceedings and ask a Judge to decide!
And then you can issue online here: www.moneyclaim.gov.uk
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