don't know this time - the first time they said that all members of staff probably were not aware but all members of staff would receive the email instructing them that I was to be contacted and that it wouldn't happen again.
Unfortunately this was a face to face conversation in their office and I do not have it in writing.
On these occasions as you don't have it in writing I would be inclined to leave it, purely because of lack of proof of what you told them to do (or rather not to do).
However put it in writing telling them that if they do it again, you will not be responsible for the bill. Ask them to acknowledge it. THEN you have a concrete case
Can I help further?
I am on and offline all day so please bear with me.
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