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Stuart J
Stuart J, Solicitor
Category: Law
Satisfied Customers: 22624
Experience:  PGD Law. 20 years legal profession, 6 as partner in High Street Practice
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I have asked the letting agent to contact me before any

Customer Question

I have asked the letting agent to contact me before any emergency work is done on my property to allow me to employ my own contractor. although they have agreed, twice they have ignored this request and has just deducted the payment from the rent received.
Have I a right to refuse to foot the bill since I have a fully qualified plumber friend who I would have preferred to employ and would have cost me a lot less.
Submitted: 4 years ago.
Category: Law
Expert:  Stuart J replied 4 years ago.
Why have they ignored this instruction?
Customer: replied 4 years ago.

don't know this time - the first time they said that all members of staff probably were not aware but all members of staff would receive the email instructing them that I was to be contacted and that it wouldn't happen again.

Unfortunately this was a face to face conversation in their office and I do not have it in writing.

Expert:  Stuart J replied 4 years ago.

On these occasions as you don't have it in writing I would be inclined to leave it, purely because of lack of proof of what you told them to do (or rather not to do).

However put it in writing telling them that if they do it again, you will not be responsible for the bill. Ask them to acknowledge it. THEN you have a concrete case

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