bought the vehicle new on 1/9/11 and had manufacturing service history - first owner
the vehicle is an xkr supercharged so was £80000 new
is anyone working on my answer please ?
I am afraid that this is not an instant service because we all have clientsand court and all users and travelling and evenings and weekends, so sometimesyou will get a response in minutes and sometimes it may be hours.
When did the problem first manifest itself?
Do you have an extended manufacturer's warranty on it?
Have you spoken to any other deal about this problem?
You said it was the leased but then you say it was purchased. So is it leasedor was it purchased?
What is the nature of the fault?
1. problem first manifested itself?
six weeks ago the car wouldn't start - there is a drain on the car discharging the battery
2. extended warranty ?
no it is still in its manufacture warranty of three years with jaguar
3. spoken to another dealer
no it is at a jaguar dealer so has not moved
4. leased or purchased
it is leased via Lombard
5. nature of fault
the battery discharges - there is nothing wrong with the battery - the aa have confirmed this twice when they came out - there is a drain on the battery from something in the car - they know this and accept it but they cannot find the drain so the car will not start each morning - I have not had the car now for nearly four weeks and they have it all next week again
this is unacceptable from my perspective given it is new
looking for advice on whether I can return the vehicle or give it back to the lease company
You are actually out of time for returning the vehicle but it appears thatyou are still going to be in exactly the same situation in another five weeksor five months or five years as you are now.
This is something that you need to take up with the lease company becausethe car still belongs to them after all.
You need to press them either for a temporary hire car of equal value andstatus while this is in for repair.
Certainly, it is the lease company that you need to be pursuing rather thanthe dealer.
it is not the lease companies responsibility at all as the lease is non regulated finance.
with all respect, the advice received is very poor in terms of quality
the car does not belong to the lease company, responsibility sits with the hirer - that is the case with any lease agreement for an asset, hence why the log book etc is in the name of the hirer.
very poor response and frankly a waste of £40
The V5 is in the name of the keeper not the owner. If you owned the car you wouldn't have to give it back at end of term.
I disagree with you but I will opt out for another expert