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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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We had an insurance policy to service our boiler and central

Customer Question

We had an insurance policy to service our boiler and central heating system - we were with the same company for 10 years. The last visit they made (5/12/12) informed us that the boiler needed a new Heat Exchanger. The Engineer contacted the company to see when it could be arranged and they informed him that they would not cover it because of the age of the boiler and the part was no longer available. It could have been available via the internet. Their recommendation was to buy a new boiler and they would offer us a partial payment towards it depending on what our policy was. We purchased a new boiler as we didn't want to be without heating during winter months - or Christmas. We sent off the invoice to the insurance company (£2,723) and they gave us a grand total of £65 back. We were disgusted and would like to make a claim. They have been servicing our boiler for over 10 years and feel that some loyalty should have given us at least £500
Submitted: 4 years ago.
Category: Law
Expert:  Stuart J replied 4 years ago.
Do you have a specific question?
Customer: replied 4 years ago.

I thought I had made my question clear, how do we make a claim to the insurance company and is it viable - Is this what I paid £33 for?

Customer: replied 4 years ago.
Relist: Incomplete answer.
Expert:  Stuart J replied 4 years ago.









Does your policy specifically allow for repair of a boiler however old it
is, or anything is beyond repair, replacement?



Have you struggling to some conditions of the policy in detail?






I am afraid that this is not an instant service because we all have clients
and court and all users and travelling and evenings and weekends, so sometimes
you will get a response in minutes and sometimes it may be hours.


You say that the policy is purely to service the boiler. So is this a
policy or a service contract? Which insurance company is it?












Does your policy specifically allow for repair of a boiler however old it
is, or anything is beyond repair, replacement?



Have you struggling to some conditions of the policy in detail?



You say that the policy is purely to service the boiler. So is this a
policy or a service contract? Which insurance company is it?