I will try and explain the best I can,
my mum and dad do not speak much english they have been in england for about 60 years,my sister in 2006/7 changed home insurance for them and my sister is also not well from that point mentally under hospital to this day.
When my father passed away in february,I needed to change all outgoing bills into my mothers account.
I looked at direct line insurance and was stuned to see how much my parenets where paying for home insurance.
I rang direct line and spoke cancelled policy and logged a complaint
when they rang back I explain everything to them and they said when new policy comes round for renewing its automatic,which I said that
who ever sends this renewall policy did not think to check why its high
as I have 3 policy with direct line and they do not come up to £800 so how could a 3 bed terrace come to £1054.
she said its down to us to check.I informed her its down to both parties to check as the phone number on policy was out of date for a number of years and you have made no effort to reduce this policy after explain about my sister and parents she had agrred on both accounts .
she come back and offered £50,I turned this down and was going to take this via FSA
I hope this helps
Your parents were always at liberty to go to another insurance company atany time they liked if they thought that the premium of £1054 was expensive.
In my experience, direct line, although having an absolutely superb claimsservice, are in many cases, far from the cheapest and I would have beenastonished if you could not get a policyfor a fraction of what was being paid to direct line.
You would need to prove that direct line had not been charging their normalpremium for this risk and have grosslyovercharged. I assume that the total cost of £164 is with a different insurer.
You can report this to the Financial Ombudsman (not the FSA because this isnot an FSA matter), but to be frank, I think it unlikely that complaint will beupheld.
I'm afraid your parents were simply buying something at an expensive pricewhich they could have bought "round the corner" at a heavy discount.
I don't think the fact that your parents did not speak much English assistsyou because they have lived in the UK for 60 years and clearly have taken thesepolicies out freely paying premiums.
I appreciate this is not the answer you wanted but there is no point in memisleading.
Can I help further?
Please bear with me today because I am online and off-line. Please don'tforget to positively rate my answer service (even if it was not what you wantto hear). If you don't rate it positively, then the site keep your deposit andI get 0 for my time. It is imperative that you give my answer a positiverating. It doesn't give me "a pat on the head", "good boy" (like ebay), it ismy livelihood!If in ratings you feel that you expected more or it only helped a little,please ask.
so theres nothing I can do about this?
Please bear in mind that I am a solicitor, and therefore when it comes tolitigation, if I am doing it myself firstly not only do I know what I'm doing, and secondlyit doesn't cost me anything part from court costs and time.
If these were my parents, and I was in this situation, it is not one that Iwould be spending money on or any time even going to the Small Claims Court.
You have already raised a complaint with Direct Line (who I have alwaysfound to be most fair even if they are expensive), and they have made you agoodwill gesture.
It might be worth making a formal complaint to the Financial Ombudsman, butto be frank, as I said, I would be very surprised if the complaint was upheld.
I'm not altogether certain what you want to "do" about it.
I really cannot see that you have a remedy which is going to have a greatprospect of success. Sorry
Glad to help even if it wasn't what you wanted to hear.
Please don't forget topositively rate my answer service. Ifyou don't rate it positively, then the site keep your deposit and I get 0 formy time.