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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
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Met Parking Services Leamington Spa Station Car Park: On 10th

Customer Question

Met Parking Services Leamington Spa Station Car Park: On 10th April I parked, I was expecting a manned car park - per online information - I was therefore not prepared for ticket machine requiring exact money. I used the alternative pay by mobile and followed the instructions on a printed notice on the machine. As far as I was aware the transaction had processed and I attached a post it note to my inside windscreen confirming payment transaction.
On return to my vehicle on 11 April an MET Parking Charge Notice had been affixed to my windscreen demanding payment of £100 charge or £50 if paid within 14 days. The actual parking fee quoted for phone payment was £13.40.
I have viewed their online evidence consisting of several photographs including one of the post it note in my front windscreen. After some research I have seen that many complaints have been registered about this company and the fact that these tickets are not fully legal.
I do not propose to pay an excess fine, I have checked my bank and a transaction has not been processed for the £13.40. I am happy to pay the quoted fee. I would like advice as to how best to proceed?
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
HI.

Thank you for your question . My name is Jo and I will try to help with this.

Did you overstay the period paid for?
Customer: replied 3 years ago.

No, the fee was quoted on a per day rate checked at 02.30 so arriving at 09.05 on the 10th I departed at 20.38 on the 11th April

Expert:  Jo C. replied 3 years ago.
Were you within the 24 hour cut off point?
Customer: replied 3 years ago.

Yes, the next check point would have been 02.30 on the 12th April by their mobile information feed that arrived at the appropriate fee.


 

Expert:  Jo C. replied 3 years ago.

Surely that doesn't necessarily mean you were within 24 hours?

What time does the ticket begin and end and what is the time on the fine?
Customer: replied 3 years ago.
There is no ticket, it was an automated process by mobile phone, input your arrival and depart time and it quoted a price, the collected input payment info again on mobile. The excess ticket was issued at 15.44 on the 10th.
Expert:  Jo C. replied 3 years ago.
Yes, so what time does your paid entry start from?

I really just need to know from what time on the 10th you paid and what time on the 11th you were issued the ticket?
Customer: replied 3 years ago.
I paid at 09.10 on the 10th, the penalty ticket was issued at 15.44 on the 10th not the 11th.
Expert:  Jo C. replied 3 years ago.
So did you leave it there longer than the 24 hour period you had paid for?

If you didn't return until the 11th?

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