Hi, The 3% is uncontested as the manufacturer had no prior communication with this customer and he could not argue that we were solely responsible for bring this order in (although it is a subsidiary of one of the other orders).
One of the companies he is refusing to pay us for, he previously supplied but we have this in writing:
22nd April 2012 (Email) from Paul confirming “We do not supply anything into Europackaging, only the odd order that they send to us when they have been let down by their current supplier. The last order being 9th Sept 2011”
He was happy for us to bring this customer to him (we had already been supplying them from a previous manufacturer).
The other customer in question he is arguing that we were not responsible for the order and that his own staff worked harder than we did in bringing this order in. We were very heavily involved, lots of emails, phonecalls, persuasion, we were never informed that we would not be getting a percentage of this sale as we would have not bothered to chase it. We have this email from the manufacturer detailing his thoughts on it and saying it was a team effort and he copied us in on every email sent... if we had nothing to do with it, why did he do this? The quotations were even sent from us!
26th July 2012 – Paul sent email explaining how Bunzl will work... “I am also seeing XXXXX XXXXX this morning re the BA account that they supply for us. I will also talk through the other products and detail that you will be his day to day contact”
August 22nd – Paul emailed Eric confirming the progress and copied Annie in
30th August – Paul emailed Annie – “Team effort” “I will phone Eric today and get the wet wipes moving. It should be a formality”
This customer was a hard nut to crack as he was buying one product regularly from the manufacturer for BA. He lost this account and we were instrumental in getting it back but we never expected to get a percentage of the BA orders, it was the fact that we were responsible for the customer switching all his products to this manufacturer from a competitor supplier that we feel we should be rewarded on.
I hope this makes sense, sorry, it's complicated!