Hi, welcome to Just Answer. I will help you with your question.
Whether you have the right to renew depends on the terms of the franchise agreement.
However, it's common to see a clause in properly drafted franchise agreements requiring the franchisor to be satisfied about the services delivered (i.e. no complaints) etc. before the right actually can be used.
So the franchisor usually has some discretion in the renewals process.
However, I cannot emphasise enough that this is down to the wording in the agreement and I've seen some pretty relaxed agreements, which don't do things this way, forcing the franchisor to renew too.
Surely he should have to be able to substantiate his claims
Yes, they should be.
If they cannot, then query whether there are any at all! Then, if there are no sustainable complaints etc., there would be no ground to refuse the renewal.
How do i get him to do so as all attempts to contact him have been ignored?
You need to threaten him with an application to the Court for specific performance of the franchise agreement - in other words, ask the Court to force him to renew the agreement or declare that it has been renewed by you doing everything you needed to have done.
If he fails to respond then, I would suggest you get a solicitor involved and get them to write to him. Most franchisors will reply once solicitors are instructed, as they don't usually like to end up in costly court battles.
And if he refuses to give details of complaints etc., then you can ask the Court to order disclosure under Rule 31.16, pre-action disclosure, which it is likely to do in the circumstances.
I hope this answers your question. If you need further information, just let me know. Please do remember to rate my answer as highly as you can.
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