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Stuart J
Stuart J, Solicitor
Category: Law
Satisfied Customers: 22624
Experience:  PGD Law. 20 years legal profession, 6 as partner in High Street Practice
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I had my car stolen in feb this year, I am still waiting for

Customer Question

I had my car stolen in feb this year, I am still waiting for my insurance company to pay out.
I have finally had the claim settled by Aviva, after I had to loose my temper to get anywhere. Now its in the hands of the Gap insurance, who said at first it would take two weeks this was on the 2nd April, I am still waiting, I then called them to ask what was happening and they said they have received all the paper work and would be going to the administrators to settle the claim. Which could take upto 15 days! That was wed 1st May.
Have called them today and was told because it was high value it would now be going to the under writers( now not knowing how long this will take). I am self employed and we desperately need another vehicle. Can you suggest anything??
Submitted: 4 years ago.
Category: Law
Expert:  Stuart J replied 4 years ago.

Law Denning :

Do you have a specific question?

JACUSTOMER-q7k4qjoq- :

Is this

JACUSTOMER-q7k4qjoq- :

sorry, the length of time to sort out a simple claim is this normal?

JACUSTOMER-q7k4qjoq- :

Hi

JACUSTOMER-q7k4qjoq- :

Can you tell us what we should be doing next to get an answer of when we are going to get our money, we need to get another vehicle asap and we are completely stuck until this is resolved

Expert:  Stuart J replied 4 years ago.

Have you asked them for a hire car if the delay is any longer?

When was the accident?

When did Aviva decide the value that they would pay?

How much is the car worth?

Expert:  Stuart J replied 4 years ago.

Have you asked them for hire car if the delay is any longer?

When was the accident?

When did Aviva decide the value that they would pay?

How much is the car worth?