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i submitted an insurance claim to axa for delay that caused me to miss my cruise connection in miami. i booked flights with b.a. from newcastle to miami,but my flight from newcastle to heathrow was delayed by bad weather.imissed my connection to miami and b.a. could not offer me a flight until the following day.and put us in a hotel overnight.ihad to book four nights in a miami hotel.insurers insist my delay was insufficient to claim but i was delayed twenty hours before reaching miami.i would like advice on how to proceed following a letter of complaint which reiterated denial of claim.they now no longer acknowledge e.mail correspondence.thank you David XXXXX
expect to receive reimbursement for delay and four nights accom. in miami
Could you not geta flight for four days?
What exactly doesthe insurance policy say about the length of period of the delay which iscovered or not covered?
If you could notget on cruise in Miami, how did you manage to get on the cruise at all?
Have you takethis up with British Airways?
When you theflight, did you specifically mention that you have to be there by a particulartime in order to get your connection?
How much time andyou allowed between arriving in Miami and getting the cruise?
Did you book eachthing individually or was the whole thing a package?
got to miami on dparture day but missed cruise due to late arrival in miami.delay over twelve hours.did not get on cruise.yes b.a. do not cover delay due to adverse weather.no because i should have got there twenty four hours before departure.flight booked as one event and overnight hotel and cruise booked seperately
If the flight delay was 12hrs and cruise was booked for 24hrs after scheduled arrival how come you missed it?
What does policy say about what delay is claimable?
Why were you stuck for 4 days? How did you eventually get on the cruise?