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Do you have a smart phone please?
Have you confirmed that it is not an app sending such messages in some way?
I don't know how to confirm that or not. I will do some research on that to see if there is a way to discover this. Part of the reason I did not dispute the previous charges is because I understand that this is possible. This is why I was asking for a block so that any attempt to send a message (if indeed that is the case) in the future can be stopped. But I'll look into that anyway
OK as to the legal position the phone company is required by law to reasonable substantiate any charges to you. They must reasonably explain technical measures they take to confirm charges applied to your account if you dispute them.
If you are not satisfied with the explanation, you can consider making a formal complaint. If your complaint outcome is not to your satisfaction you can refer the matter to the Communications Ombudsman who can independently investigate the same and make a determination including compensation where appropriate.
The phone company is not obliged to offer blocking of services other than premium rate services and therefore the option will vary from provider to provider.
OK, I see. I was only told their system confirmed that the message was sent but no details as to what the check involved. I will follow your steps. Thanks for your help.
A pleasure. p.s. not a legal point but a quick search reveals top apps that can send picture messages include Facebook, WhatsApp Messenger, Google Translate. It may be worth looking at these apps if you have any installed.
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OK, I will. Thanks again. You have given me the steps I needed. And the advise on the apps. If only, customer service agents were this helpful!
A pleasure. Best of luck