How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Alice H Your Own Question

Alice H
Alice H, Solicitor/Partner
Category: Law
Satisfied Customers: 2847
Experience:  Partner in national law firm
30932268
Type Your Law Question Here...
Alice H is online now

What is the best action to take as I replied to an advert on

Customer Question

What is the best action to take as I replied to an advert on gumtree from a plumber who has defrauded me of £150.

This is what transpired:

I found a service on gumtree from a plumber on Friday 17th May 2013, the ad reference was XXXXXXXXXX and the name of the plumber Lee with telephone XXXXXXXXXXX He came over to the house had a look at the bathroom and advised that I replace the water pump. He offered to drive down to the shop and purchase the water pump and then come and fix it. He suggested that the pump would cost £150 which I paid immediately with a written note confirming payment.

He came back 45 minutes later to say the part was unavailable and that they will have to order it. He said the product will be delivered to the shop on Saturday and he would come and fix it about 4pm. Later on Saturday 18th May 2013 he sent a text that the parts did not arrive and it would definitely arrive on Monday 20th.

Today he sent a text saying his son is ill in Ireland and cannot come that I should find another plumber. I then requested that he give me the details of the shop where he ordered the water pump so that I can pick it up and call another plumber to fit it. He then said he had not paid the shop. THIS WAS A LIE AS HE TOLD ME ON FRIDAY THAT HE HAD PAID FOR THE PUMP AND WAS AWAITING DELIVERY (HE SENT A TEXT CONFIRMING THIS). When I requested for my £150 he did not respond. He only responded when I threatened to call the police. When I mentioned that the police will call he then said he would send me a cheque but I refused and replied that he pays it into my account. I have not heard from him since.

He has left my house in a mess as there is a huge leak in the bathroom because of the pump that was removed, the whole kitchen in filled with water. I am completely heartbroken.

Before I thought about calling the police I called gumtree and spoke to a member of staff on the phone and she took a statement from me. She took the advert reference number and the mobile phone of the plumber and stated that their procedure for such cases included:

(1) Passing the case details to their fraud department who would carry out their own investigation

(2) Their fraud department then passes on the case to the police with a crime reference ID.

My Worries

Should I sit and wait for gumtree as there is a leak in the bathroom as a result of the old pump taken out, the carpet is soaked as I cannot call a new plumber as I have no funds.

The reason why I take the gumtree procedure with so much trepidation is that the lady on the phone forgot to take my contact details she almost hung up the phone, I had to remind her and gave her my phone number and email address.

Is there anything else I can do to collect my money as the bath leak is damaging other things in the house?

Fred
Submitted: 3 years ago.
Category: Law
Expert:  Alice H replied 3 years ago.
Hello and welcome to Just Answer.

My name is Alex and I'm happy to help with your question today.

It sounds like you have been conned.

Report this incident to the police and trading standards immediately.

If you get another plumber to fix the damage, you should use a reliable organisation such as Rated People or use your local Thompson Directory or Yellow Pages.

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice