No, my question is what are my rights at this point as it has been six months and they normally proceed new claims in 30 days. Mine is not even a new claim, it is a change of circumstances. I understand that dealing with self employment claims take a bit longer but 6 months is not acceptable. I know that they have a time frame in which they have to proceed the claims but it is way much shorter than 6 months.
Many thanks for your answer.
Would you mind telling me to whom I can make a complaint? Do I need to write to them directly?
this was a big help.