How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

Good morning. My telephone and internet services have been

Customer Question

Good morning.
My telephone and internet services have been provided by XLN for a few years now.
I was recently contacted by them and they told me that they were offering me a new package which would save me money.
I was contacted on my mobile so i listened to their offer which offered many benefits namely calling mobile, 08?? numbers and some other free calls which on the face of things appeared to be a good deal.
However on getting home and checking previous bills it appears that whilst my previous deal did not include the free calls mentioned above my monthly bill rarely went higher than the new package they were trying to sell me. so on that basis alone the package is not saving me any money but would in fact over the year cost me more.
I contacted XLN to explain the problem, i was informed by them that the offer went live on 27/5/13 and i called them 31/05/13 and informed them that i did not want the package. I was then informed that i could not cancel this offer. When i mentioned that i must surely be within the contract cooling off period and i should be able to revert to my old package without penalty i was informed that this did not apply to this because I was and existing customer.

I have clearly been misold this package and i would thnk that because this is a finacial agreement that the cooling of period should apply.
Please could you advise my options.
Many thanks
Bob M
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question . My name is Jo and I will try to help with this.

I'm sorry for the delay you've experienced

Why do you think a cooling off period should apply?
Customer: replied 4 years ago.

Cooling off period should apply because i was contacted on my mobile so i was unable to check their facts and because it is a financial agreement tied in for a period of time.

i should be allowed time to veiw contract and reveiwing the terms before being bound by it surely.?????


Expert:  Jo C. replied 4 years ago.
No, it doesn't work like that I'm afraid.

Is this an update on an existing contract?

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Previous | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice