How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JGM Your Own Question

JGM, Solicitor
Category: Law
Satisfied Customers: 9969
Experience:  30 years as a practising solicitor.
Type Your Law Question Here...
JGM is online now

I had a contract for Health insurance for my company with AXA

Customer Question

I had a contract for Health insurance for my company with AXA PPP which finished on 1st June 2013 and we wrote telling them we did not wish to renew.

However, I was sold a policy with Universal Provident and was told that I could just stop paying this policy. When AXA would not cover my husband for a treatment which he required I stopped paying the monthly payments and informed them that I was refusing to pay because of this and the fact that they had previously refused to cover my daughter when she was undergoing treatment. They also refused to cover my grandchild when he required on-going treatment for his hearing.

I have been paying Universal Provident for the past three months but they refuse to cover us until they receive the certificates from AXA and AXA refuse to give them out until I pay up until the end of May. What is my position?
Submitted: 3 years ago.
Category: Law
Expert:  JGM replied 3 years ago.
Thank you for your question.

The position is that it sounds like Universal Provident have been so anxious to get the business that they haven't properly dealt with you and AXA relative to the transition between one company and another.

I transferred my own company's health policy from AXA to another provider this year so I do know something about this. You need to ensure that all premiums due to AXA are paid up to date so that they can provide the relevant certification to the new provide to ensure that the cover is seamless.

Given that the new provider has been taking a premium from you for three months I suspect from what you say that they were to sort all of this out and haven't. Either the new cover should not have been put in place until 1 June or the earlier AXA cover should have been cancelled and the premiums paid up to a particular point in time. It was never your intention that you should be paying two sets of premiums for the same period.

You should be taking this up with the person that arranged the switchover.

Happy to discuss further.

Please leave a positive response so that I am credited for my time.

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Last | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice