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Joshua
Joshua, Lawyer
Category: Law
Satisfied Customers: 25440
Experience:  LL.B (Hons), Higher Prof. Dip. Law & Practice
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I purchased a 32"U.M.C. TV from Comet in Dec. 2011. It has

Customer Question

I purchased a 32"U.M.C. TV from Comet in Dec. 2011. It has developed a fault in that part of a line of pixels is faulty giving a white line about 4"long on the screen,about 5"in from one side.I have been advised that the normal Comet response would have been to replace the T.V .
The unit was purchased using my Visa Debit card for £199,I also purchased a 5 year Service plan.Will you please advise if this is eligable for Visa refund?
Submitted: 4 years ago.
Category: Law
Expert:  Joshua replied 4 years ago.

Josh-2010 :

Thanks for your question. Please kindly RATE my answer when you are satisfied

Josh-2010 :

Do you not want a replacement at this stage please?

Josh-2010 :

Are you having any technical difficulties at all?

JACUSTOMER-98n54unb- :

yes only half the screen is visible

Josh-2010 :

I can switch to a question and answer format if you prefer? This can sometime solve technical difficulties?

JACUSTOMER-98n54unb- :

and i cannot answer& see the submit button

JACUSTOMER-98n54unb- :

OK Q&A

Josh-2010 :

Sorry you are experiencing difficulties. Sometimes making the window bigger can assist but I can switch to question and answer format. Hopefully you will have more luck with that. Look forward to hearing from you

JACUSTOMER-98n54unb- :

ok Josh 2010

JACUSTOMER-98n54unb- :

now back in contact

JACUSTOMER-98n54unb- :

Back in contact at .12.30

JACUSTOMER-98n54unb- :

Ready to re-commence?

Expert:  Joshua replied 4 years ago.
Hopefully this format will work better for you.

Could you tell me - Do you not want a replacement at this stage please?

Expert:  Joshua replied 4 years ago.
You still seem to be in chat. You may need to come out and come back in again to rejoin as question and answer. Sorry for the continuing difficulties. They are rare but can happen from time to time...
Expert:  Joshua replied 4 years ago.
do please respond back to me when you able to post in the question-and-answer section. I do apologise for the difficulties you are experiencing
Expert:  Joshua replied 4 years ago.
Sorry - you are stuck in the chat window. I will ask customer services to assist you. Once again apologies for the inconvenience.
Expert:  Joshua replied 4 years ago.
I hope you are now able to see the exchange. I am very sorry for the technical difficulties. Do you still require assistnace with this question?