Passenger Advice and Complaints Team,
Dear Sir or Madam,
Re: Compensation claim for delayed flight
Booking reference: [insert booking reference number]
Complaint reference: [insert number from original complaint]
I am writing to refer my complaint to the Civil Aviation Authority, after it was rejected by [insert name of airline] on [insert date of original letter].
The original complaint sent on [insert date of original letter] is regarding flight [insert flight number], which departed on [insert date] from [insert departure airport] to [insert arrival airport] with the scheduled departure time of [insert scheduled departure time]. This flight arrived [insert number of hours] hours late at [insert airport].
The judgment of the Court of Justice of the European Union in Tui& others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.
The passengers in the party were [insert the full names of everyone on your booking].
My scheduled flight length was [insert number of kilometres], therefore I am seeking [select from€400 (£339)] per delayed passenger in my party. The total sum is [insert total the total sum of compensation for all passengers].
[If you opted for a refund for a delayed flight which hasn’t yet been paid, then use the following text. If not, delete] The flight was delayed over five hours. As I decided not to fly, I’m also seeking a refund for the cancelled flight ticket/s. I’m seeking a refund of [insert flight cost] per passenger in my party, which I’ve not yet received from the airline. The total is [Insert total refund sum for all passengers].
[Use this section to claim refreshments or hotel accommodation, or delete]
During the delay the passengers in my party were not provided with any [select from refreshments / hotel accommodation] and I have attached receipts for the cost of purchasing our own. Please refund [list everything you paid for and the costs].
[Use this section for claims where you are claiming for more than one element, eg, food and a flight refund, or delete]
The total compensation sought is [insert total amount of all costs added together – you may have to split this out into different currencies].
I look forward to a full response to this letter.
[insert your signature]
[insert your name (printed)]
[Enclose ALL relevant evidence for your complaint, eg, previous letters to and from the airline, booking confirmation or a copy of your ticket, copies of receipts]