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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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Hi my name isXXXXX have a situation where my telephone

Customer Question

Hi my name isXXXXX have a situation where my telephone provider updated my contract for another 2 years notified me by text which was followed up by post this was all unauthorised as I did not call or request an upgrade. Furthermore, I requested how this happened which the responded it was with there fraud department and they were looking into it. I tried to pay my bill they informed me it was not possible while it was being investigated I was further informed it would be resolved with in 3 Weeks these weeks past with no contact from Network provider until I contacted them. was promised a call back to no avail. I would like to know where I stand?
Submitted: 4 years ago.
Category: Law
Expert:  Stuart J replied 4 years ago.


Hello, I am Law Denning and I am a practising solicitor in a High
Street practice. I have been an expert on this website in UK law since 2008.
During that time, as you appreciate, I have answered thousands of questions
from satisfied users on a variety of subjects.

Because we are all in practice with clients and court and other
users, I might not always respond in
minutes
, particularly evenings and weekends. Please bear with me in that
case



It is my pleasure to try and assist you with this today. Please bear with me
while I gather some further information from you in order for me to be able to advise
you fully.



Please bear with me over weekend.
I am on and offline.



What exactly would you like to
know about this? You haven't actually asked a question and although I can
vaguely see what's happened I'm not altogether certain what the problem is