How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

Hi, I have been refused continued Income Support as I now get

Customer Question

Hi, I have been refused continued Income Support as I now get 31p too much per week. I am disabled and have many health issues. By doing this, they have stopped my free prescriptions [24 per month] and travel to appointments. I now have to pay £7.02 a week council tax, so am now totally under 'what the law says i need to live on' What can i do?
Submitted: 3 years ago.
Category: Law
Expert:  leanne-jones replied 3 years ago.
Hello - my name is XXXXX XXXXX it will be my pleasure to assist you today.

What is your income and how is it calculated?
Customer: replied 3 years ago.

Hello Leanne,

I currently get Disability Living Allowance middle & lower rate £74 pw which is not used in my Income Support Award. I also get Incapacity Benefit at £112.05 pw and a Ill health retirement pension from my ex employers at £85.17 pw.

their figures are .... what i need each week is £196.74 which includes mortgage interest of £23.48 ground rent at 67p and service charges at £10.39. I need £71.70 to live on plus £90.50 for my disabilities



Customer: replied 3 years ago.

Leanne [continued]


my actual incomings are incapacity benefit £112.05 and my occupational pension which is £85.17


however, by me getting this 31 p too much i loose free prescriptions, dental and orthoptics and also help with travel costs to hospital appts. I also have to pay a £7.02 pw towards my council tax. So as you can see i will have much less than what the law says i need to live on

Expert:  leanne-jones replied 3 years ago.
So non benefit income is £85.17 p/is that right?
Customer: replied 3 years ago.

yes , that is correct, the DLA is not counted in their figures as it is for me to obtain care from agencies etc

Expert:  leanne-jones replied 3 years ago.
Thank you. I would suggest completing this form.

Then tell me what it says:
Customer: replied 3 years ago.


I just completed that form .... only to be told it is only for Northern ireland claimants, so therefore doesnt apply to me

Expert:  leanne-jones replied 3 years ago.
Ah sorry, try this one:
Customer: replied 3 years ago.


It wasn't much help, told me to apply for the benefits i am already claiming! ie, DLA and incapacity benefit.

Expert:  leanne-jones replied 3 years ago.
Does it say you are entitled to income support?
Customer: replied 3 years ago.

no it did not

Expert:  leanne-jones replied 3 years ago.
I see. I picked this up to try and help because the question was old. But now its beyond my area, so I will opt out.
Customer: replied 3 years ago.
Relist: Other.
leanne opted out as it was out of her ambit. please do not charge me as i am disapointed with this service. i had explained from the beginning what i needed to know. instead i was given orms to fill in not relevant to myself.
Customer: replied 3 years ago.

i have requested a refund

Expert:  Nicola-mod replied 3 years ago.

We are very sorry you did not receive a satisfactory answer. Your good faith deposit has been refunded and you should receive email confirmation of this.

I do hope you will give JustAnswer another try in the future,

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Last | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice

Related Law Questions