Hello - my name is Leanne and it will be my pleasure to assist you today.
Have you ever had a new card? When did it expire?
I really don't know when it expired - when I received the ticket I phoned the borough and asked them if I was covered - they said yes their records were showing that I was covered. It is at least two years - maybe three since I actually went to the office and since I received a new card, I guess I have been liable to this type of ticket for all of that time.
I have been paying for parking here for at least 7 years - recently on line
Have you had electronic replacements before?
So you have changed nothing since the last 7 years?
no never - I seriously thought they would update the bar code on the card to show that it was updated the card has a bar code
Did you attend the appeal? Was that with the adjudicator?
not at that stage yet - did an appeal on line when I received the ticket and today received an email to say they were upholding the ticket and that I had to pay
Ok. You will get a notice to owner and then you can appeal to the parking adjudicator
Then you can explain the situation to the adjudicator and then say you have been doing the same for the last 7 years.
The adjudicator is independent.
yes but then the time limit to pay the £40 will be gone and if they win I will have to pay £80 - I want to know what chance I have of winning if I wait for notice to owner - do I cut my losses financially or do I stick out for right
meanwhile they have had my payment since January to park and now saying I have no cover
No it wont, because you appealed during the £40 time and the adjudicator will allow the £40 if your appeal fails.
Based on what you have said, I do consider that you do have a chance at winning
Based on what has happened the previous 7 years
No I was told today that as they have extended my time to pay£40 for a further 2 weeks, if I don't pay they will send me the notice after that two weeks which means full amount due
No - because you indicated you wanted to appeal and an adjudicator will allow the original £40 because you have taken steps. You have not just waited for the Notice to Owner
I need to be clear the first appeal has failed and the time for the £40 will expire before notice to owner meaning if adjudicator finds against me will have to pay ~£80
their email to me today says what I have written
they are saying my new permit is one number which is valid but the card displayed is the old number and has expired
If you appeal because you lodged your original appeal during the reduced time the adjudicator will only award £40.
new number was never sent to me
If you normally had a new number sent to you (for the last 7 years) and this time it was not
Then you would lose the appeal, because you should have chased it up
always had a new number but never new card with new number on - that's the point - I thought they updated electronically my old card as never sent a new card but took my money each year and didn't tell me even to call in an collect a new card
always had number via email
I see. Yes you still have grounds, but even if you lose it will still be £40 and not £80
surely they have a duty to tell me I have paid for a service but need to do something to get that service
is that it then no further help
Yes you would think so, especially if the system changes, like it did this time
That is why I think you will suceed
meanwhile they have my money and I m not covered - can I demand a rebate
No, but you can demand your new card with new number
so would still not be covered until I get the new card and my car has been vulnerable for a few years - cannot believe a traffic warden has never checked it in all that time
And that is something you can say to the adjudicator.
but depends on who that is - is that what you are saying
I might just go to local Camden press
Yes. But in any event I really would appeal to the adjudicator. The fact is 5% of people appeal and the Council turn up at only 5% of those appeals
and if they don't turn up do I get an automatic win
Not automatic but very much likely as the Adjudicator cant ask them questions
I don't understand the system of electronic renewal if its not clear
I dont but then I am not a local authority lawyer.
Can I assist you any further today?
doubt it ta
Ok - please remember to give my answer a great rating - thanks. And good luck with the appeal