Hello - my name is Leanne and it will be my pleasure to assist you today.
May I ask why you didnt get a quote for the work first, given the potential value of the work they were doing?
Have you managed to get 3 other quotes?
Ok. First you need to get 3 quotes. A company is entitled to a reasonable sum for reasonable work done. However to answer your question can they keep your car until you pay - yes
This is because they have a legal lien on the car if parts are used. As such they are entitled to hold onto it until they get payment
So sadly what you may have to do is pay the amount and then sue them for the difference. Good news is that the small claims limit is now £10,000 so if you keep it at or below this it would be a small claim
This means costs are limited and in any event you could issue proceedings online at: www.moneyclaim.gov.uk
But they have a legal lien and no you are not entitled to a return of your vehicle
I am sorry as I know this will not be the answer you want, but I have a duty to give you honest advice even if it is not what you want to hear
I am sorry. Morally you are right
Do please to remember to give me a great rating.......
Welcome and good luck with this
Can I assist with anything further today?