Dear Sir, Madam, I Would like to find out if I have the rights to refuse custom ordered, made and delivered engineered oak floor boards and have new made according to my first order which was specified to a manufacturer. The problem is that my email was mishandled and the invoice which I have forwarded to the bank to pay for was not checked by me as I have had no doubts in a company and person I am still dealing with moreover it was my second order out of 3 I have placed since. After two months of wait they have arrived and today I have offered one solution. To replace or refurbished at the company's cost. It has been declined with an offer*** Moving forward, you have two options – we can collect the floor and refinish it at reduced rate of £5+vat per m2. Or – you can purchase the oil at a reduced rate from us, and you can arrange to have the floor refinished yourself after installation.*** In my opinion it tells me following. I have to contribute and and also pay for the back and forward delivery as well as get my self and 4 people full of inconvenience and lost of time. I have requested to pass my request to the heads of the manufacture and hope to have a reply by the end of today. I would appreciate if you can advise me on my rights. Thank you. Sincerely [email protected]
The floors has arrived in a different finish. Basicaly my first order was repeated and instead of light colour finish they have arrived in black.
Yes they have accept it but while refering to the wrongly issued invoice which Ihave paid for they refuse to avcept that they made mistake when issued invoice to me.
Clearly they do not accept that they have delevered wrong item.
Yes I have email in which I specified the finish and I have an invoice with the wrong finish on it.