leanne-jones : Hello - my name is Leanne and it will be my pleasure to assist you today.
leanne-jones : Did you have a travel it win
leanne-jones : Did you have a travel breakdown sent to you of flights to where and what times etc? How did you pay for this, by credit or debit card?
We had an itinery of all the flights times and destinations and excursions booked and paid for it with a Visa Debit card
leanne-jones : Thanks. I assume that itinery showed the original schedule you were expecting?
leanne-jones : Great, did you have travel insurance and if so did you make a claim on that?
We did have travel insurance but did not make a claim as we expected it to be sorted out
leanne-jones : Ok, your first port of call is to see if you can make a claim on that, if they refuse the claim then I would write to the agent and say you expect a full refund of that cost within 28 days otherwise you will go to court. If they continue to refuse then you can issue a small claim which you can do online at www.moneyclaim.gov.uk
leanne-jones : The agent appears to be in breach of contract of the sale and supply goods and services act as they have failed to act with all reasonable skill and care. As its a small claim you can represent yourself as you will not need a solicitor.
Thank you I have already been in touch with the agent and that is when they offered us the £300 saying that was the cost of 2 economy seats plus £100 compensation. Also in the last letter we received they said we should have confirmed the flight 72 hours before which we had never been told to do. We were told to confirm the flights before we left th UK which we did. The message which was left on our answer machine was on the Friday which was only 48hours before the flight
leanne-jones : Unless they told you to confirm the flight, then you do not need to. As I said I think you should try travel insurance first and then seek to claim from the agent. After all the initial schedule tells you the flight dates. And as you say you were never booked
Thank you I will try that
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great rating - thanks. Leanne