Thanks for your question. Please kindly RATE my answer when you are satisfied
Do you have evidence of what you were told please?
myself and my wife where both at the meeting when the rep told us that every eventuality was coverd by taken out this policy
Thanks. Have you raised a complaint with the bank?
we have been fighting this since may 2011 with the bank
Thanks. Have you raised a formal complaint to date and if so have you received a formal reply? If so when was this?