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Hello - my name is XXXXX XXXXX it will be my pleasure to assist you today.
But you do have emails saying the £ will be returned - thats right?
Was the deposit protected?
Copy of email below:
The deposit was asked for by phone so nothing was put into writing.
Deposit was asked for by phone and nothing was put in writing.
Thank you for your email
As soon as you send us a receipt for the cleaning we will reimburse your extra deposit
Nicola Tovey Accounts Department
Do you need any other email copies?
In that case I see no need for it whatsoever.
What you should do is write and ask for payment within 14 days or say you will go to Court. If they refuse then issue proceedings. You can do this in the small claims Court and online at: www.moneyclaim.gov.u
You dont need a Solicitor to represent. I see the email as being binding and the Landlord will struggle to come up with any good reason to withhold it
Does that answer your question?
They advised me today that they were going to back to the landlord with my comments asking why he is refusing to give back the deposit. Should I wait a day or so for a reply or should I proceed with the 14 days notice?
I would give a 14 day notice to show that you are serious