Hello - my name is XXXXX XXXXX it will be my pleasure to assist you today.
What date were the comments?
Was this in 1979?
the first comments were made in September 1978
I am sorry but you have 12 months from the date that the comments were made. As such you are out of time.
I am sorry but given the length of time that has passed, any claim would be statute barred
I am really sorry as I know this is not the answer you want, but I have a duty to give an honest answer
Is there anything else I can help you with today?
Thank you for your answer and I appreciate that you have to be honest. Would there not be an argument that I have only just become aware of this?
No - that is not a gateway you can use. I wish it was
Please remember to give me a great rating - remember its not whether or not its the answer you wanted, but the service I gave
Welcome and I am sorry I could not give you the answer you needed