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wording on website states -
Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14days, we are happy to exchange it for another treatment or product or offer you a credit note. This policy does not apply to products which have been used or opened. The only exception to this policy is a serious or long term illness, confirmed by a medical certificate
Hi, I hear what you say about curent medical condition not being a case to argue - and seems I would have a fight on my hands to go any further and have probably lost £790 because the treatment hasn't suited my skin - but going back to what I said originally - I do not accept that my skin should be worse - i.e. more thread veins and more reddening of old scars - my word against theirs I guess. So easy for such services to just say 'no refunds' regardless of outcome. Seems very unethical - especially as I was a customer who had received a previous treatment and has spent lots on products. so I am where i thought I was and your advice has not really added much. Thanks anyway - just another £33 to add to my losses I guess