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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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I claimed against capital one under the credit card act section

Customer Question

I claimed against capital one under the credit card act section 74 in February and have not [received a written reply. phoned them many times they have said they received the claim. wrote to them and again no response from them.what action can I take
Submitted: 4 years ago.
Category: Law
Expert:  Jenny replied 4 years ago.
Hello and welcome to Just Answer, can you tell me exactly what steps you have taken?
Customer: replied 4 years ago.

have called capital one and wrote to them

Expert:  Jenny replied 4 years ago.
have you requested a copy of their complaints procedure?
Customer: replied 4 years ago.

no I have not asked them

Expert:  Jenny replied 4 years ago.
can I just clarify whether you mean s. 75 of the Act rather than 74? Can you clarify your claim?
Customer: replied 4 years ago.

section 75

Expert:  Jenny replied 4 years ago.
Hello I will advise you in full this evening