He just says that he cant complete this. Also that all her medical information has been sent away. I know that she died at home and the death certificate was completed by the corenor. All the cause of death is on the death certificate, all he has to do is to confirm she was his patient and sign and stamp the form.
I'm sorry,I am confused. You said he will not complete it and he just refuses.
But thenyou say that "he is willing to completeit but as he has the death certificate in front of him". That doesn't makesense. Can you please explain?
What is itthat the travel insurance company will not accept?
Is heagreeing to sign it subject to something or is he just simply sayingpoint-blank no without giving any reason whatsoever?
Does hewant a fee? That is not uncommon.
Her Gp said that he would not sign the form. He told me to take the form to my own Gp. who is willing to sign it as he can see the death certificate. But the travel insurence company wont let him do this as they say it needs to be completed by my mother in laws GP. not my own. I also told my mother in law GP that I would be prepared to pay for him to complete the form.
Will hetell you in writing that he is not prepared to sign it and will he tell you why?
Whatexactly is he signing to say? There may be a patient confidentiality issue.
I have it in writing saying he cant sign the form. He says that her medical information has been sent away. All the form is asking for is the cause of death, and if she suffered from any of these things prior to her death. It askes then for him to confirm that he was her GPand sign and stamp the form.
I thinkthere are issues here and the insurance company should know better.
There is noclient confidentiality in confirming the cause of death and in any event theyhave the death certificate.
There is noclient confidentiality in confirming that he was her GP.
There ishowever a patient confidentiality issue in disclosing if she suffered from anyof the various things prior to her death. I can understand therefore why hewill not sign it.
On theother hand I cannot understand how your own doctor (who won your own admissiondid not know her) could agree to sign it even if it was ultimatelyunacceptable.
I do notknow the terms of the policy and usually it simply comes down to the death of aclose relative giving you the right to cancel and does not ask you, as part ofthe insurance application process, to disclose whether the relative is in goodhealth or bad health. In that respect, would be necessary to look at theinsurance proposal and the terms and conditions of the policy.
What canyou do?
You can makea complaint to the Family Practitioners Committee that the doctor is refusingto do this but to be honest, I think they will come down on the side of thedoctor if, for no other reason, patient confidentiality.
So you arestuck between a rock and a hard place and I think the only avenue you have isto refer the matter to the Financial Ombudsman because it would appear that theinsurance company are imposing criteria which is impossible to fulfil and theyare using that therefore to avoid paying your claim. Unfortunately, theFinancial Ombudsman is not quick and this could take 12 months to resolve. Onceyou tell the insurance company that you are going to refer this to theOmbudsman, they may take a different view or you will not know until you dothat.
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