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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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We had to pay £140 for boarding passes at the airport with

Customer Question

We had to pay £140 for boarding passes at the airport with Ryanair even thouch we had tried to check in on line. They refuse to refund our money. We are elderly and this caused a lot of stress at the vairport and they would not let us board unless we paid this steep penalty which was not our fault. they have 3 pre-check in methods and none of them worked for us
Submitted: 4 years ago.
Category: Law
Expert:  Alice H replied 4 years ago.
Hello and welcome to Just Answer.

My name is Alex and I'm happy to help with your question today.

Why exactly were you unable to check in online please?