1. At the outset, the Distance Selling Regulations do give you a 7 day cooling off period during which you can cancel this holiday with Travel Republic without any liability attaching to you whatsoever. This piece of legislation applies irrespective of what the Terms & Conditions of Travel REpublic state. The Terms & Conditions are overridden by the Distance Selling Regulations. Here the Distance Selling Regulations apply because you booked by phone. As your wife cancelled your holiday within the 7 day cooling off period, you are entitled to rely upon that cancellation and to have your money refunded without any deductions.
2. As the holiday company, Travel Republic have refused to refund you your full £1140, you should make a complaint either to the Tour Operators bodies such as ABTA or AITO, or else make a complaint to the Consumer's Association. Look at Travel Republic's letterhead and see which body they are a member of and then make a complaint there. However you can rest assured you are entitled to your money back. Finally, if none of these is satisfactory, then you simply sue for the refund of your money in court.
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