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Does the law protect us ? Can we force Wickes to fit a proper stop tap?
The whole kitchen was replaced - the old kitchen was removed and the room was completely empty prior to the new kitchen being fitted.
Wicked told us that we did not need to worry - whatever needed to be done to instal the new kitchen to a high standard would be done - whether that was electrical, water or gas related.
When we complained Wickes sent the installer back to show us where the stop tap was. He thought that he has left us with as stop tap although not under the sink - but he could not find one anywhere in the kitchen.
When our boiler was replaced the heating engineer was very surprised that a stop tap was not fitted as we have no way to quickly turn off the water by hand if there was an emergency - and the isolation valve is retsricting the flow of water into the house.
When I studied the sale of goods act as part of my accountancy qualification, this was all about fitness for purpose and merchantable quality - does this still apply? In replacing our entire Kitchen do Wickes not have a duty to ensure that everything is as it should be? - and as they told us they would?
No - they did not specifically state that a stop tap would be fitted.
But they told us that everything would be done to a high standard - and that is what we paid for.
Plumbers and heating engineers are telling me that a stop tap should have been fitted...
Of course - When our new boiler was installed, the heating engineers were amazed that there was no stop tap - and said that a stop tap should have been fitted - and also said that the isolation valve that has been fitted where the stop tap should be is restricting the flow of water into the house - and that it can not be operated manually if the water needs turning off in an emergency.
Wickes kitchen installer thought that there was a stop tap and was surprised when he couldn't find one.
The real point is this: It is universally accepted that a stop tap should be fitted under the sink - everybody expects to find one there - but we don't have one because Wickes did not fit one when they installed our new kitchen - even though they told us that everything would be done to a high standard.