How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

i puchased a hot water solar panel system in july 2010.from

Customer Question

i puchased a hot water solar panel system in july 2010.from SUN IS POWER,at a cost of £3747.00 ,The payment was made up of tree payments£1429.00,by bacs transfer,from my bank.one payment of £1249.00,on one barclaycard visa
,and one £1250.00.
During October 2010,the system failed (ESCAPE OF WATER).although it had a ten year warrenty to minus 10 degrees.
The house was uninhabitable,so my wife and i were in a motel, and then a rented house for 9 months.
I attemted to contact the company,Letters were returnd unopened,and all phone lines were cut off.The company had gone into liquidation.
I contacted barclacard on the 7th of May,To be informed that i could reclaim the cost under section 75 of the consumer credit act.
I have sent 3 letters without a response from Barclaycard,and have had to phone them to
ask why they are not handling the claim?.
I have provided them with all the information that they have asked for , But have not heard form them as yet,even though i was assured by MrAnkit prandiyal of barclaycard
customer services, that i had a good chance of recovering,some if not all of my losses.
I would appreciate your advice on what to do to get a response from Barclaycard.
Regards
Mr Tony Blackburn
27 Kirby Lane
Kirby Muxloe
Leicester
LE9 2JG
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.
HI.

Thank you for your question . My name is Jo and I will try to help with this.

Are you hoping to claim more than you paid on your card please?