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Nicola-mod
Nicola-mod, Moderator
Category: Law
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Experience:  Moderator
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My wife,margaret goodman,aged 92 has had a

Customer Question

My wife,margaret goodman,aged 92 has had a problem concerning a westminster recliners chair which was ordered last august.This was delivered and full payment made of £1595 on the 2nd oct 2012.On the first demonstration after being setup by the delivery driver the chair made a most awful noise which was reported to westminster recliners. The chair was returned to the factory for inspection on the 13th nov and a loan chair supplied.The chair was returned on the 10th of dec and we were told there was nothing wrong with it - the noise we complained of was still as bad. After numerous phone calls to to WR in which I asked to be put through to management , nothing happened until receiving a letter on the 24 April 2013 to say they would be collecting the chair within the next 10-14 days.( the 3 letters we have received from WR have not been signed) The chair was collected on the 30th april. and after numerous phone calls was told the chair would be inspected on the 21st may.Finally the chair was returned on the 30th. We wrote a letter on the 1st june saying we would accept the chair and expected the warranty to now run from that date,also we would appreciate recompense for the inconvenience etc over the past 7 months. on the 20th june an unsigned letter was received from WR confirming the date of the warranty and stating " .unfortunately no compensation will be issued " John XXXXXX,4 XXXXX XXXXX XXXX  XXXXX XXXX

Submitted: 3 years ago.
Category: Law
Expert:  Joshua replied 3 years ago.

Josh-2010 :

Thanks for your question. Please kindly RATE my answer when you are satisfied

Josh-2010 :

Have you suffered any actual losses in addition to the inconvenience please as a consequence of the issues with the chair?

Expert:  Nicola-mod replied 3 years ago.
Hello,

Just a quick reminder, there is an information request here from the Expert. This means they need to know more details before they will be able to give you a full answer.

Thank you,
Nicola

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