I still don't know
your interest because initially you said you had a client, but now you say you
are a friend of the client.
If you are a friend
of the client and whilst you can write letters for the client, this must be
dealt with by the client because you have no standing with the solicitor or the
I have always found
the SRA to be extremely efficient in the extreme although they would not
normally deal with something within eight days. Essential put everything in
writing because they will not usually consider a complaint over the telephone.
If the client needs
time to seek further representation, they have left it extremely late to apply
to court for an adjournment.
There is nothing to
stop them instructing another solicitor although it is extremely late in the
day for that solicitor to get the file and to appraise themselves of the
My suggestion would
be for the client (not you because you have no standing), in view of the
timescale, to ring the complaints partner at the firm of solicitors or to ring
the senior partner and tell them that this is a very serious complaint and that
if you do not get to speak to one of those partners today, the next telephone
call will be to the SRA because not only is there a complaint with regard to
service, there is also a potential indemnity claim.
Meanwhile, if the
client has no experience of court work, the client really needs to instruct
another solicitor. I don't know what the basis is for opposing the
repossession. I do not know whether the client owes money or any of the
circumstances so it is very difficult to expand my answer in that respect but
your question appears to be how to do with the solicitor rather than the
Can I assist
further or answer any specific questions?