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Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I bought sewing machine ayear ago which has a 15 year guarantee.

Customer Question

I bought sewing machine ayear ago which has a 15 year guarantee. I am not happy about it and would like to exchange it for a different one '. what are my rights. It was purchased online.
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.
HI.

Thank you for your question . My name is Jo and I will try to help with this.

In order to give you an answer tailored to your circumstances, I will just need to ask you some preliminary questions so that I can consider your position from all angles.

What is wrong with the machine?
Customer: replied 4 years ago.

it has stitching problems and the tread keeps breaking. It also makes a
loud noise.

Expert:  Jo C. replied 4 years ago.
Thanks.

What offer have they made you?

Does the guarantee have any limitations?
Expert:  Nicola-mod replied 4 years ago.

Hello,

Just a quick reminder, there is an information request here from the Expert. This means they need to know more details before they will be able to give you a full answer.

Thank you,
Nicola