Hello. What does your contract say on this point please?
They have said, it is the RAC by the way, that as I have used the service,ie,. the disputed issue, that I cannot have a refund. I am withholding an additional fee they are trying to charge which disagree with. In these circumstances I have said they will have to take me to court. Their response is to say they will discuss and come back to me. I am trying to be sure of my position.