Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return. For now please let me know did you ever receive a retention certificate?
I do not know what a retention certificate is but I have received no correspondence, other than emails, from the company which I did not retain as I had no reason to. I have checked my bank statement and payment was taken on 6 June