I've not received any contact, but am being asked for further information. I've yet to read your question.
Reading further, it seems that your service is a rip off. I now find that I've been charged for a service which I haven't received, despite an opening assurance that I would not be charged unless I was satisfied. Now I find that if I don't rate you, then `"The Site" keeps my money, and you get no credit. If I don't hear from you that you have terminated our contract, and returned my money,. to my account, tomorrow I shall approach the Law Society.