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Hi I purchased 2 tickets for a show at the Edinburgh fringe online yesterday. When I went to pick up the tickets at lunchtime today, the automatic machine printed out 4 tickets and it was clear the purchase had been processed twice - because on my first attempt the sales process froze. I was refused a refund by box office staff about 13 hours after the purchase and 7 hours before the performance. Are there statutory rights for purchases made in error over the Internet - I'm assuming scots law would be applicable in this instance. I look forward tomhearingfrom you. Duncan XXXXXX