Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return.
Did you sign it on their premises? Did you pay a deposit please?
Did you sign finance on the car please?
signed on premises
Any finance taken out?
signed on premises but no finance on the car.
Did you pay a deposit or the full amount please?
no finance on car.
Sorry I mean did you pay a small deposit to hold the car or the full amount?
just the £100 fee.
I am sorry for the situation you find yourself in. You should check the terms and conditions on the order form, it should say whether there are any cancellation rights or not. There is no cooling off period as such and it will mean you lose the £100 deposit.
If you had taken out finance there may have been a cooling off period, but as you signed at their dealership your rights are limited in terms of any rights to cancel.
That means the right must be examined within the terms and conditions and if it says you lose your deposit then sadly that is all you are able to do, cancel and lose your deposit.
I am sorry I can not give you the answer you wanted and this is certainly not the one I want to give, but I have a duty to be honest.
Can I clarify anything for you today?
no thats fine thanks.
That is not to say if you speak to the dealership they may refund you if you explain the position, but in law they do not have to. It is a matter for them.
ok thankyou will phone them directly.
Please remember to rate my answer not based on whether it was you wanted to hear, but the service I have given you today. Thank you.
Let me know how you get on and I wish you all the best with this.
ok cheers away for now.
Please do take a moment to rate my service before you leave the chat - thank you.
very helpfull i know what to expect now when i phone thankyou
Yes I am sorry I could not give better news.