Hello, my name is Ben and it is my pleasure to assist you with your question today. I am just preparing my advice for you, won't be long
Solicitors practising in the UK have strict rules to adhere to when it comes to practising and dealing with clients. Whilst lawyers charge on a time basis (i.e. any time they spend on the client's account), there has to be transparency in relation to the fees that they would charge.
You can get an overview of the rules they have to follow when dealing with you here:
As you will see in relation to fees the rules require the lawyer to:
You have every right to question the fees they charge and ask for a detailed breakdown of how their time has been spent. If you are unhappy with the level of service or the fees charged you are able to challenge that directly with them, for example by escalating it with a more senior partner.
If you have a complaint about a bill for contentious work you can ask the court to check that for you.
If you have a complaint about a bill for non-contentious work which is linked to poor service and this complaint has not been resolved by the solicitor you can make a complaint to the Legal Ombudsman.
If at any point you believe that you do not wish to work with them any longer you are free to leave without providing any reasons, subject to resolving any outstanding payment with them.
Please let me know if this has answered your query or if you need me to clarify anything else for you in relation to this?
I hope this has answered your query and would be grateful if you could please take a second to leave a positive rating - your question will not close and I can continue providing further advice if necessary. Thank you