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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return.
When did you supply the goods please and how were they ordered?
And on your quote does it mention about any variation from sample, or did you mention this to them?
So she is just mistaken as to what she thinks it is different?
But anywhere is there any notice or document that says a sample may be different?
Does the manufacturer have a tolerance for samples and actual product?