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Hello, my name is Ben and it is my pleasure to assist you with your question today. Who designed the system - was it the people who installed it?
we do not have any dates when someone came back, and they say they have no record of anyone coming back apart from servicing it, when they did the servicing they could not get it to work properly at any time.
When you have entered into a contract for work and materials, where the main focus is labour and skill, the law says that the work must be:
In addition, any materials provided as part of the work must:
If there are problems with the standard of work, or the materials used, you will have certain rights.
If there has been some breach of contract by the other side, you would usually be expected to give them the opportunity to rectify the problem. However, if you can justify why they should not be given such an opportunity, for example, if work has been left in a dangerous condition or their work is obviously below-par, you could refuse to do so.
In terms of potential compensation, you may be entitled to that in the following circumstances:
In order to resolve any problems that have arisen, it is generally accepted that you follow the following steps:
Finally, make sure that you send all correspondence by recorded delivery and keep copies.
does the time factor count as we have not officially complained during the last two years? whist it was under guarentee
The above rights are in addition to the guarantee. The guarantee is a contractual right and expires once the guarantee period finishes. The above are your statutory rights and are in addition to any guarantee you may have had. You can still make a claim within 6 years under legislation
Please let me know if this has answered your query or if you need me to clarify anything else for you in relation to this?
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