Ask a Law Question, Get an Answer ASAP!
I dont know as they did not tell me
This is a difficult one as the initial contract was with Tiny world who were bought out by talktalk years ago.
All I can think is that the TalkTalk operative simply was not listeneng when I stated that I had already signed on with a new provider and that I no longer wished to continue with them.
The debt (presently amounting to some £69 and increasing at £32 per month) has been handed over to Roxburghe debt collectors who state that they are now the appointed agents and I should not contact their client.
To complete the picture:
I started with the new server in March 2013. At this stage my Talktalk landline was disconnected.
Following telephone discussions with talktalk on 11th June I made my last payment to Talktalk on 24th June.
Since then they have billed me for July and August.
OK, after raking through my records I found a letter dated 23 April 2012 thanking me for 'staying with Talktalk for the next 18 months'. It would appear that I stayed with them by default because I did not pull out at that stage.
My main complaint was that they were unable to bill me electronically to my smallworld email address so I had to pay £1.90 extra each month for paper bills (even though payment was by direct debit). I spent hours on the phone with then trying to get them to send the advice notice to my small world address and not to a talktalk address that I never used. This situation had existed for years.