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Hotel booking was £1056.78
How did you pay?
Credit or debit card or any other way?
Did you complain at the hotel?
Was this to the rep?
Do you have a copy of the complaint? How long after u got back did you complain also?
If you haven’t complained, when did you get back?
Did you use the pool at all?
Please bear with me over the weekend because I will be online and off-line from time to time and therefore may not get back to you in minutes
By Credit Card
Yes, complained verbally to their Hotel Director but they could not be bothered and said we know there is a problem.
Came back on 01 Aug 13 and not complained. Yes, we used the pool but not fully.
Hope this helps.
Thanks for your honest answer.
Is there any sentences or quotes you could give me to put in my complaint letter to the travel company from the Sales of Good Act ?